Case Study: VPN Stability for Remote Staff

Problem: Remote employees experienced frequent VPN disconnects during work hours, impacting productivity.

Action: Collected and analyzed client-side logs and server metrics, identified MTU and keepalive misconfiguration, deployed policy changes and monitoring.

Result: VPN uptime improved to 99.8% and support tickets dropped by 85% over the following month.

Case Study: New-hire Onboarding Automation

Problem: Manual onboarding took ~2 hours per user with frequent configuration inconsistencies.

Action: Built onboarding PowerShell scripts and standardized runbook, integrated steps with ticketing workflow.

Result: Onboarding time reduced to ~20 minutes per user and first-week incidents related to setup dropped 70%.