Kyle Agostinelli
Technical Support Specialist and Technical Consultant with experience across SaaS platforms, networking, and customer-facing advisory work. Known for high first-contact resolution, clear communication with both technical and non-technical stakeholders, and consistently high customer satisfaction. Looking to leverage hands-on support and consulting experience to reduce downtime, improve user experience, and strengthen client relationships.
18 Denbigh Drive
Iowa City, IA 52246
(845) 702-1503
kyleagostinelli@protonmail.com
datadistributor.github.io
Experience
Gerson Lehrman Group (GLG) — Technical Consultant
Remote | Jan 2024 – Present
- Provide expert advisory on telecommunications, SaaS/PaaS ecosystems, and blockchain infrastructure.
- Deliver market analyses on emerging technologies and regulatory shifts.
- Advise Fortune 500 clients on infrastructure modernization and vendor selection.
Samsara — Technical Support Specialist
Remote | Feb 2023 – Mar 2024
- Delivered API, product, and software support across IoT fleet management systems.
- Diagnosed REST API, authentication, and integration issues with customer systems.
- Maintained 95%+ CSAT and <5% transfer rate; received “Most Helpful” recognition nine times.
Asurion — Technical Sales Specialist
Remote | May 2021 – Feb 2023
- Exceeded KPIs by 20%+ through proactive technical guidance and customer retention.
- Simplified troubleshooting workflows, improving customer experience and resolution time.
Cable One (Sparklight) — Technical Support Specialist
Remote | May 2021 – Feb 2023
- Resolved 97% of support tickets on first contact; promoted to business-tier support.
- Configured Wi-Fi networks, switches, and connectivity for small business clients.
Calculated Fire Protection — IT Administrator
New York | Aug 2018 – Aug 2019
- Recovered $100K+ in project data from a corrupted drive partition.
- Built an internal office network and configured Azure cloud for file collaboration.
- Supported CAD and Microsoft Office users with all software and IT issues.
Education
SUNY Orange County Community College — Middletown, NY
Associate of Science in Engineering (AS)
August 2015 – May 2017
Graduated with a 4.0 GPA.
Certifications
- IBM Introduction to HTML, CSS and JavaScript — Coursera
- IBM Introduction to Cloud Computing — Coursera
Skills
Awards
- “Most Helpful” — 9 of the first 11 months of working at Samsara.
- Transfer Rate <5% with 95%+ CSAT.
- Recovered $100K+ in project data (Calculated Fire Protection).
- Internal Promotion at Cable One from Residential Support to Business Support and took on various new duties such as dispatching technicians and configuring larger network setups, including Wi-Fi configurations and switches.
Languages
English